Service information

Terms of Service

Effective November 3, 2026 · Version 2026-11-04

MyClientDay is operated by TLC Services, Inc., doing business as MyClientDay (“we,” “us,” or “our”). These terms describe use of the MyClientDay website and real estate organization service. Questions: support@myclientday.com.

1. Your account and permitted use

Use MyClientDay only if you are at least 18 and authorized to manage the information you enter. Provide accurate account information, protect your sign-in credentials, and use only workspaces you are authorized to access. If you use the service for a brokerage or other organization, you must have authority to do so.

Do not attempt unauthorized access, interfere with security or service operation, distribute malware, use the service unlawfully, or extract proprietary materials for resale or redistribution.

2. What the service does

MyClientDay organizes people, notes, tasks, and transaction checklists. Included steps and any AI-assisted support are general organizational aids. They are not legal, tax, brokerage, or professional advice, and they do not replace contracts, disclosures, required records, or compliance systems. You are responsible for checking deadlines, applicable requirements, and the accuracy of your work.

3. Free trials and account offers

The standard free trial lasts 14 days from workspace creation and does not require a payment card. Starting a trial does not authorize a payment or automatically enroll you in a paid subscription. Registration is open to all eligible agents.

Separately invited founding agents may receive an account-specific free-year offer after their trial and honest feedback. Eligibility and redemption instructions appear in the eligible account. Feedback need not be positive; we request separate permission before publishing it as a testimonial. An established account or separately agreed offer can have different access terms.

4. Paid subscriptions, cancellation, and refunds

The standard subscription is $29.99 per month, plus applicable taxes. Stripe checkout will display the exact price, billing interval, taxes, and renewal terms before you authorize payment. An authorized recurring subscription renews monthly until canceled under the terms presented at checkout, and access depends on successful payment. A free trial by itself never authorizes those recurring payments.

To cancel a paid subscription, use the billing-management option if available in Account, or contact support@myclientday.com. Unless a different offer or applicable law provides otherwise, cancellation stops future renewals and access continues through the paid period. Contact support about a mistaken or disputed charge or a refund request. Refund eligibility depends on the transaction, any disclosed checkout terms, and applicable law; statutory rights are not limited by these terms.

5. Your records and confidentiality

You retain rights to the records you provide. You authorize us and our service providers to process them to operate, secure, maintain, and support the service as described in the Privacy Policy. You must have the necessary permissions and lawful basis to store information about clients and others.

Do not store payment-card numbers, passwords, government identification documents, medical information, or other highly sensitive or regulated documents in this checklist-focused service. Limit confidential information in support messages and AI-support questions.

6. Our software and checklist materials

We or our licensors retain rights in the software, branding, original checklist text, and other materials we provide. Your account permits use of those materials in your own authorized real estate work while access is available. You may customize your workspace and export your own records. Access does not grant permission to republish, resell, distribute, or build a competing template library from our proprietary materials. This restriction does not claim ownership over your records, general real estate knowledge, or your independently created work.

7. Connections and third-party services

Optional email, calendar, identity, payment, and AI services are provided in part by third parties and can have their own terms, permissions, availability, and limitations. Review connection permissions before authorizing access. A disconnected or unavailable provider can affect its related functions.

8. Availability, exports, and recovery

We work to keep the service available, but do not promise uninterrupted operation, error-free results, or recovery of every lost or corrupted record. Keep appropriate protected exports and independently maintain critical deadlines and required brokerage records. Contact support promptly about a suspected data issue.

For enrolled trial workspaces, expiration of the free period currently restricts editing without automatically deleting their records; viewing and export remain available. Account closure or deletion requests are handled through support, subject to identity verification and applicable retention obligations.

9. Suspension, termination, and changes

We may restrict access to address misuse, security threats, legal requirements, or material violations of these terms. Contact support about retrieving authorized records. We may change features and these terms as the service develops. We will post an updated effective date, and provide an in-service notice or email when a material change requires notice. Changes to a paid price or renewal arrangement will be disclosed before they apply as required by law.

10. Responsibility and applicable rights

To the extent permitted by applicable law, the service is provided as available without a guarantee that it meets every business, regulatory, or transaction need. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. These terms do not require arbitration or waive access to remedies available under applicable law.

11. Contact

TLC Services, Inc., doing business as MyClientDay
support@myclientday.com
MyClientDay Support